Privacy Policy

Gyanigo – The Learning Edge

Last updated: 25 October 2026

1. Introduction

Welcome to Gyanigo. Gyanigo – The Learning Edge (“Gyanigo”, “we”, “us” or “our”) is an education platform operated by [Legal Entity Name], having its registered address at [Registered Address], India. We provide learning content, courses and study resources through our website [Website URL] (the “Website”), our Android application (the “App”), our YouTube channel and our community pages on social media platforms (together, the “Services”).

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights you have. By using our Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 and the rules made under it, to the extent applicable.

2. Personal Data We Collect
2.1 Information you provide to us
Contact details: your name, email address and phone number when you fill in a contact form, write to us or subscribe to updates.
Account and profile details: your name, email address, phone number, password, profile picture, class or exam preference and language preference, if you create an account.
Learning activity: courses you view or enrol in, lessons completed, test attempts, scores, notes, doubts you ask and progress on the platform.
Messages and feedback: queries, support requests, reviews, testimonials, comments and survey responses you send to us.
Career applications: your résumé, work history and other details, if you apply for a role with us.
2.2 Information collected automatically
Device and technical data: IP address, device type, operating system, browser type, App version, language settings, crash reports and diagnostic logs.
Usage data: pages and screens viewed, features used, time spent, links clicked and the date and time of your visits.
Cookies and similar technologies: small files and identifiers that help us run the Website and App and understand how they are used (see Section 5).
2.3 Information from third parties
We may receive limited information from platforms you use to interact with us, such as YouTube, Google, Instagram, Telegram or Facebook, when you contact us, follow our pages or sign in using such a service. The information we receive depends on your settings on those platforms.

2.4 Payment information
If we offer paid courses or services, payments will be processed by third-party payment gateways. We do not store your card number, UPI PIN or net-banking credentials on our servers. We may receive confirmation of the payment, the transaction ID and the amount for record-keeping.

2.5 Sensitive information
We do not intentionally collect sensitive personal information such as financial account details, health information or government identity numbers. Please do not share such information with us through contact forms or messages.

3. How We Use Your Personal Data
We use your personal data to:

provide, operate and maintain the Website, the App and our learning content;
create and manage your account and personalise your learning experience;
respond to your queries, support requests and feedback;
send important service messages, such as account notices, updates to courses and changes to our policies;
send newsletters, new-course announcements and study tips, where you have agreed to receive them;
analyse usage, fix errors and improve the quality, safety and performance of our Services;
protect the Services against fraud, misuse, security incidents and violations of our Terms of Use;
process job applications and communicate with applicants;
comply with applicable laws, regulations and lawful requests from authorities.
We do not sell your personal data to anyone.

4. Consent and Lawful Use
We process your personal data based on your consent, which you give when you submit a form, create an account, install the App or otherwise choose to use our Services after reading this policy. We may also process personal data where the law allows or requires it, for example to comply with a legal obligation or to respond to a request from a court or authority.

You can withdraw your consent at any time by contacting us using the details in Section 12. Withdrawal does not affect processing that took place before you withdrew your consent, but we may not be able to provide certain features of the Services after that.

5. Cookies and Similar Technologies
We use cookies, local storage and similar technologies to:

keep the Website working properly and remember your preferences;
understand how visitors use the Website and App, using analytics tools;
measure the performance of our content and campaigns.
You can control cookies through your browser settings and delete existing cookies at any time. If you block cookies, some parts of the Website may not work as expected. Our YouTube videos embedded on the Website may set their own cookies, which are governed by Google’s policies.

6. How We Share Your Personal Data
We share personal data only where needed and only with:

Service providers: trusted partners who help us run the Services, such as website hosting, cloud storage, analytics, email and messaging, customer support and payment processing providers. They may use your data only to perform services for us and are required to protect it.
Legal and safety reasons: government authorities, courts or law-enforcement agencies, where required by law or to protect the rights, safety and property of Gyanigo, our users or others.
Business changes: a successor or acquirer, if Gyanigo is involved in a merger, restructuring or transfer of its business, subject to this policy continuing to protect your data.
With your consent: any other person or organisation, where you have asked or agreed to such sharing.
7. Third-Party Platforms and Links
Our Services contain links to, and embed content from, third-party platforms such as YouTube, Google Play, Google Maps and social media sites. These platforms have their own privacy policies and we are not responsible for their practices. We encourage you to read their policies before sharing any personal data with them. Your use of YouTube is also governed by the YouTube Terms of Service and the Google Privacy Policy.

8. Children’s Privacy
Many of our learners are students and may be under 18 years of age. We take the privacy of children seriously.

We process the personal data of a child only with the verifiable consent of the child’s parent or lawful guardian, as required by applicable law.
We do not track or monitor the behaviour of children for advertising and we do not show targeted advertising to children.
We collect only the data that is necessary to provide learning features and support.
Parents and guardians may contact us at any time to review, correct or request deletion of their child’s personal data.
If you believe a child has given us personal data without the consent of a parent or guardian, please contact us immediately and we will take appropriate steps, including deleting the data.

9. Data Retention
We keep your personal data only for as long as it is needed for the purposes described in this policy, for as long as your account is active, or as required by law. When data is no longer needed, we delete it or anonymise it. Some information, such as records required for legal, tax or security reasons, may be kept for longer.

10. Data Security
We use reasonable technical and organisational safeguards to protect your personal data against unauthorised access, loss, misuse and alteration. These include access controls, encrypted connections (HTTPS) and limiting access to personal data to people who need it. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep your password confidential and tell us immediately if you suspect any unauthorised use of your account.

If a personal data breach occurs that affects you, we will inform you and the relevant authority in the manner and within the time required by law.

11. Your Rights and Choices
Subject to applicable law, you have the right to:

request a summary of the personal data we hold about you and how it is being processed;
request correction, completion or updating of inaccurate or incomplete data;
request erasure of your personal data when it is no longer needed for the purpose it was collected;
withdraw your consent at any time;
nominate another person to exercise your rights in the event of your death or incapacity;
have your grievances addressed as described in Section 12;
opt out of marketing messages by using the unsubscribe link in our emails or by writing to us.
To exercise any of these rights, write to us using the contact details in Section 12. We may need to verify your identity before acting on your request.

12. Grievance Officer and Contact
If you have any question, concern, complaint or request about this Privacy Policy or your personal data, please contact our Grievance Officer:

Name: [Grievance Officer Name]
Designation: [Designation]
Email: [grievance email address]
Phone: [phone number]
Address: [Registered Address], India
Working hours: Monday to Saturday, [10:00 AM to 7:00 PM IST]
We will acknowledge your complaint within [7] days and aim to resolve it within [30] days. In any case, we will respond within the period required by applicable law, which will not exceed 90 days. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is operational, or any other authority as provided by law.

13. Storage and Transfer of Data
Your personal data may be stored and processed on servers located in India or in other countries where our service providers operate. Where data is transferred outside India, we take steps to ensure that it remains protected and that the transfer is in line with applicable law.

14. Marketing Communications
With your consent, we may send you emails, notifications or messages about new courses, features, offers and study tips. You can opt out at any time by using the unsubscribe link in the message, by changing the notification settings in the App, or by contacting us. Even if you opt out, we may still send you service-related messages that are necessary for your use of the Services.

15. App Permissions

The Gyanigo Android App may request certain permissions on your device so that features work properly. [Update this list to match your actual App permissions.]

Internet access: to stream lessons and load content.
Storage or media access: to download notes and study material, where this feature is offered.
Notifications: to send you class reminders, updates and announcements. You can turn these off in your device settings at any time.
We request only the permissions needed for the features you use, and you can manage or revoke permissions in your device settings.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology or the law. When we make important changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through the Website or the App. We encourage you to review this page regularly. Your continued use of the Services after changes are published means you accept the updated policy.

17. Contact US

For any questions about this Privacy Policy, you can reach us at:

• Gyanigo – The Learning Edge [Legal Entity Name] Patna, Bihar, India
• Email: Support@gyanigo.com
• Phone: [phone number] Website: gyanigo.com